Money

Cancellations & refunds

You can cancel in the Nakar Salon app or by emailing support@nakarsalon.com with your booking reference. This policy applies to Nakar Salon customers and professionals on iOS and Android. It does not apply to Nakar Mobile Car Wash.

Last updated 7 September 2026

Customer cancellations

  • More than 4 hours before start: no fee. The booking is released.
  • Between 4 hours and 60 minutes: we may keep the travel amount shown in the app. The service price is not charged if the professional has not started travel.
  • Under 60 minutes, or after the professional is en route: travel shown in the app is due. If they have already arrived and set up, a portion of the service price may be due as communicated in the app.
  • No-show: treated as a late cancel. Travel shown in the app is due.

If Nakar or the professional cancels

If we cannot fulfil the booking, you pay nothing. We will help you rebook. If a professional cancels after confirming, you are not charged; we will match you again where we can.

Refunds

Because you normally pay after the session, most cancels simply mean nothing is captured. If a payment was taken, refunds go back to the original method within 5–10 business days depending on your bank. Tips are only captured after you confirm them.

Quality issues

If the service was not delivered as booked, contact support@nakarsalon.com within 24 hours with photos if relevant. We may refund part or all of the service price after review. This does not limit your rights under the Consumer Protection Act.

Professionals

Repeated late cancels or no-shows can pause your calendar. Payout holds may apply during a dispute.

Related: Terms of use · App support

Cancellation questions

How do I cancel a Nakar Salon booking?

Cancel in the Nakar Salon app, or email support@nakarsalon.com with your booking reference. This policy is for Nakar Salon only, not Nakar Mobile Car Wash.

Is there a Nakar Salon cancellation fee?

More than 4 hours before start: no fee. Between 4 hours and 60 minutes: we may keep the travel amount shown in the app. Under 60 minutes, once the professional is en route, or a no-show: travel shown in the app is due.

How do Nakar Salon refunds work?

You usually pay after the session, so most cancels capture nothing. If a payment was taken, refunds go back to the original method within 5–10 business days. Tips are only captured after you confirm them.