1. Personal information we collect
Depending on how you use Nakar Salon, we may process:
- Identity and contact: name, mobile number, email, profile photo
- Address: the house-call location, unit, gate and parking notes
- Booking data: style, time, professional assigned, chat messages, ratings, tips
- Location: approximate location to show nearby professionals; precise location only with permission, for matching and live arrival tracking
- Device: app version, OS, crash logs, and a device identifier for security. On this website: page views and approximate device data via Firebase Analytics
- Payments: tokenised card or wallet details via our payment processor — we do not store full card numbers on Nakar servers
- Professional data: ID document for verification, skills, vehicle description and plate, payout details, ratings
- Support: emails and form messages you send us
We do not sell personal information. We do not use your content to train third-party foundation models. Salon booking data, ID packs and payments are stored separately from Nakar Mobile Car Wash jobs. A shared Nakar login is not a shared booking history.
2. Why we use it
- Create and secure your account
- Match, confirm and fulfil house-call bookings
- Show the professional who you are and where to go
- Process payments, tips, payouts, invoices and VAT records
- Safety, fraud prevention and dispute handling
- Customer support and service messages (including SMS or push, if you allow them)
- Improve the apps (aggregated analytics)
- Comply with South African law
Legal bases under POPIA include contract (providing the booking), legitimate interests (security, improvement), consent (precise location, marketing, optional photos), and legal obligation (tax and lawful requests).
3. Who we share it with
- The assigned professional: your name, address, access notes, style, and in-app chat — only for that booking
- You, about the professional: name, rating, vehicle and plate for the confirmed visit
- Payment processors and banks to take or send money
- Cloud hosting, messaging, crash and analytics providers that process data on our instructions. This website uses Google Analytics through Firebase (project nakar-salon) to measure visits.
- Regulators, courts or police when the law requires it
Some processors may store data outside South Africa. We use operators who offer appropriate protection, including standard contractual clauses where needed.
4. Retention
We keep booking and payment records as required for tax and dispute windows (typically up to five years for financial records). Chat for a booking is kept for a limited period for safety reviews. When you delete your account we delete or de-identify profile data unless a law says we must keep it.
5. Your POPIA rights
You may request access, correction, deletion, or objection, and you may lodge a complaint with the Information Regulator. Email privacy@nakarsalon.com with the subject “Nakar Salon”. Information Regulator: inforegulator.org.za.
6. Deleting your account (App Store / Play requirement)
In the Nakar Salon app go to Profile → Your details → Delete account, or email privacy@nakarsalon.com from the same address on the account with the subject “Delete my Nakar Salon account”. We complete deletion within 30 days unless we must retain records. This also covers in-app account deletion required by Apple and Google. Ask if you also want a car-wash account closed.
7. Children
Nakar Salon accounts are for users 18+. We do not knowingly collect personal information from children. If you believe a child has an account, contact privacy@nakarsalon.com and we will delete it.
8. Cookies and similar tech
The website uses essential cookies to run the site. The apps may use device identifiers and crash tools. You can control location, camera (if you upload inspiration photos) and notifications in your phone settings.
9. Contact
Nakar, Johannesburg, South Africa · Nakar Salon product · privacy@nakarsalon.com · Contact & app support · Legal centre