Before you confirm
- You see the professional’s name, rating, session count, vehicle description and plate
- Professionals are ID-verified before they receive jobs
- Do not confirm a booking that was arranged only on Instagram or WhatsApp and then moved off-app — pay in Nakar
On the way and at the door
- Track arrival in the app. If the car or plate does not match, do not start the session — chat in-app and contact support
- Keep chat in the app so there is a record
- You do not have to let anyone into a room you are uncomfortable with. A living-area setup is enough for most styles
- A friend may be present. For anyone under 18, an adult who booked must be present
Payments
Pay in the app when the session ends. Do not pay cash extras that were not in the booking unless you choose a tip in-app. Nakar will never ask for your password or full card number in chat.
Reporting
Use Profile / session → Report, or email safety@nakarsalon.com. We can pause a professional or a customer while we look. False reports can lead to account removal.
Emergencies
If you are in immediate danger, leave if you can and call 10111 or 112. Then tell Nakar so we can block the account. Nakar support is not an emergency service.
Professionals
You may decline a job that feels unsafe. Share live location with a trusted person if you wish. Report customers who harass, refuse a reasonable setup, or ask you to work off-app. Vehicle plates are shown to the customer for that booking only.